Frequent Asked Questions

FAQ

Find quick answers to common questions in our FAQ section. From shipping and returns to product information, we've got you covered.

1. Delivery & Shipping

How much time will it take for my order to be delivered?

The delivery time for your purchase will vary depending on the specific product you have chosen and your location.

When can I expect the delivery to be completed?

The delivery time begins once your order is approved and is always measured in business days.

Which days of the week are deliveries scheduled for?

We deliver your orders from Monday to Saturday, between 9am and 5pm. Please be aware that we do not provide delivery services on Sundays or during holidays.

Will I receive a notification regarding the specific day of delivery?

Our team will personally contact the customer to provide information about the delivery date. We will reach out within the specified timeframe, so there's no need for the customer to initiate contact. However, if the customer prefers to reach our customer service center directly, they can call +1 (689) 258-9440 for assistance.

If I have made multiple purchases on different days, how will they be handled?

In cases where the purchase includes products with different shipping times, the longest period will always prevail.

Which regions or countries do you provide shipping services to?

At the moment we're shipping to Florida-US territory only.

How much is shipping ?

At the moment we're shipping for free to the whole Florida-US territory.

2. Product Issue & Technical Support

What is your warranty policy?

The warranty is provided by the manufacturer of the purchased product. Hommes Design is committed to providing technical support services, free of charge, for a period of 90 (ninety) days from the delivery or assembly of the furniture. Requests should be made by phone at +1 (689) 258-9440 or by email at contact@hommesdesign.com

What if I have received my order but some partsor tools are missing?

Requests for parts from the manufacturer will be made through a technical evaluation. The technical evaluation will determine whether the problem is due to manufacturing defects or improper use of the product. Hommes Design will only provide technical support if the technical evaluation confirms that the defect is not a result of improper use of the product.

What if there issomething wrong or broken with my order?

Any visible or easily noticeable defects such as scratches, scrapes, tears, or punctures should be reported at the time of delivery or ssembly, as complaints made later will not be accepted.

Collapsible row
Collapsible row

3. Refunds, Returns & Cancellations

What is your return policy for furniture purchases?

We want you to be thrilled with your recent purchase. If, for any reason, you are unsatisfied with a product, you can initiate a return by notifying us through the contact form on our 'Contact Us' page. Our dedicated team will guide you through the process.

 Once we receive the returned
product(s) in good condition at our warehouse, we will promptly issue your refund. To expedite the return process, please ensure that your order number is clearly marked on all boxes when returning them to our warehouse. It's important to note that the customer is responsible for independently arranging and covering the shipment of the return, with the products arriving at our warehouse within 30 days from the delivery or pick-up date.

 Please be aware that we can only
accept returned items that are in their original packaging and in like-new condition, without any scratches, stains, damages, or modifications. Additionally, once Standard Shipping or White Glove Shipping services have been provided by the carrier, the associated charges cannot be refunded.

 Refunds will be issued using the
original payment method used for the order. In the event that the original
payment method is no longer available, we would be pleased to issue a store
credit equivalent to the refund amount.

 Our goal is to ensure your complete satisfaction, and we appreciate your understanding of our return and refund policies. Should you have any further questions or concerns, please don't hesitate to reach out to us.

What should I do if my furniture arrivesdamaged or defective?

At our company, we take pride in the quality of the products we offer. Although rare, damages and defects may occur on occasion.
To ensure a smooth process, we recommend inspecting the item upon delivery. If you anticipate storing the items for an extended period, please inspect them before moving them into storage, as our claims window of (3) days still applies in such cases.

a. If you notice any damage, accept the delivery and sign off with the carrier indicating that the item was damaged upon arrival.
b. It is essential to photograph both the item and its packaging. For upholstered products, please also capture a photograph of the PI label located underneath the item.
c. If an item or part is structurally damaged and completely unusable, kindly refuse delivery of that specific damaged item or part. However, please note that undamaged items or parts should not be refused, as you will be responsible for any redelivery costs, including storage fees.
d. To file a claim, please log into your account and navigate to the Claims section. Select "Create a New Claim" to complete the web form. Please ensure that claims are submitted within (3) calendar days from the date of delivery, and that clear photographs are attached within the same timeframe.
e. Upon reviewing your claim, we will determine an appropriate solution. This may include sending a replacement via Standard Shipping, offering a blemish discount, or providing reimbursement for local repairs. For replacements, structurally damaged or unusable items will be fully replaced with an in-stock item whenever possible, while items with aesthetic blemishes may be subject to a custom order replacement.
f. Please note that the customer may be responsible for any labor and/or shipping costs associated with parts or repairs.

We appreciate your understanding and cooperation throughout this process. Should you have any further questions or concerns, please do not hesitate to reach out to our customer support team.

Can I cancel my furniture order after it has been placed?

Cancellation - Unshipped
You have the option to cancel your order and receive a full refund as long as the order has not yet been prepared for shipment. Please note that this policy does not apply to Custom Orders.

Cancellation - Shipped
If your order has already been prepared for shipment, you can still request a cancellation. However, please be aware that the costs of outbound and return shipping will be deducted from your refund amount. Please note that this policy does not apply to Custom Orders.

Cancellation - Custom Orders
Once a custom order has entered production and moved to the "In Production" status, all production costs have already been incurred. Therefore, cancellation is no longer possible, and the balance paid cannot be refunded.

If your cancelled order included a voucher, the voucher will be considered void and will not be reinstated. In the case of an order cancellation that generated a voucher, the refund amount will be adjusted accordingly.

If you have already received your order, please refer to the Return Policy mentioned above, as cancellation is no longer available. We appreciate your understanding of our cancellation policies. If you have any further questions or concerns, please feel free to contact our customer support team.

What is the refund process for canceled orders?

Refunds will be issued using the original method of payment. If the original payment method is no longer available, we will provide store credit equivalent to the refund amount. Please allow up to 5 business days for the credit to be processed. Please note that any third-party costs incurred are not the responsibility of Rove Concepts.

To be eligible for a refund, returns must be received within 30 days from the date of receipt and must be in their original condition. Returns received after this period or not in their original condition cannot be refunded.

Certain items are non-refundable, including shipping charges, custom and special order furniture, non-stock items, and polycarbonate products. Additionally, Standard Shipping, Express Shipping, and White Glove Delivery Service charges are non-refundable.

We do not accept returns or exchanges for custom and special order furniture.

Items marked as Final Sale are non-refundable and cannot be exchanged. They are sold in "as is" condition. Final Sale items are covered by the Rove Limited Warranty for 90 calendar days. No exceptions will be made for Final Sale items.

We appreciate your understanding of our refund and returns policies. If you have any further questions or concerns, please don't hesitate to contact our customer support team.

4. Payments & Store Credit

Do you offer financing?

Yes, we are delighted to provide financing options that allow you to split your purchases into convenient monthly installments. During the checkout process, eligible US customers can choose the Klarna option. You will be directed to a separate site to complete the application process. It is important to note that all financing terms and conditions are exclusively between the consumer and the financing party, Klarna.

5. Showroom

Does Hommes Design have a showroom where I cansee the products ?

You are more than welcome to experience firsthand the timeless elegance and craftsmanship of our furniture collection. Check the location at the "Contact Us" page on our website. Our showroom awaits your visit.

Our friendly and knowledgeable staff will be delighted to assist you, answer your questions, and help you find the perfect furniture to suit your style and preferences. We look forward to welcoming you to our showroom and providing you with an unforgettable shopping experience at Hommes Design.